Customer Care
Pick up and Delivery Information
PICKUP:
Our bookstore staff will contact you once your order is ready to be picked up on campus. Please bring your proof of purchase to pick up your order.
SPH Kemang Village: School Street Level (SL) Lobby
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DELIVERY:
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Please make sure the address given is clear and complete.
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We are using JNE (regular) service for delivery
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The delivery will take 1-2 days to arrive at your address.
SPH Bookstore Shopping Policy
By purchasing products from SPH Online Bookstore, you agreed and understand our Shopping Policy as follows:
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All information given in the order form is true and correct.
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All purchased items cannot be returned/refunded.
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Factory damaged products can be exchanged with the new product with the same details (size and color)*
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Size exchange of the same product and same color is allowed*
Product Exchange terms and conditions:
Maximum 3 days after the product is purchased.
The product must be in new condition as purchased to be exchanged.
+ Any tags and label must NOT be removed
+ Product must NOT be washed
+ Product must NOT be modified in any ways
Offline Bookstore Service
SPH Kemang Village:
Monday, Thursday, Friday
7.00 AM - 15.00 PM